A. Shipping by courier
Your order will be shipped to the address you indicated when ordering with a courier. Delivery usually takes 1 to 3 business days from the day the goods are shipped, except for some remote areas of the country where delivery takes up to 5 business days.
In case your area is not served through the courier company, you will receive your order from Hellenic Post - ELTA.
For high volume appliances (eg TVs, refrigerators, kitchens, etc.), the shipment is via a contracted carrier (see below).
There is also a charge for remote or inaccessible areas (your phone will be updated).
The above charges include 24% VAT
B. Shipment with a contractual carrier.
Upon agreement we can ship the products you purchased with a conventional shipping company. This mode of delivery mainly concerns heavy or bulky items.
The minimum shipping cost is € 22.00 and applies to shipments to capital cities, thereafter increasing for multi-item orders and for orders of magnitude or volume. In this case we will contact you immediately to let you know.
Indicatively, the price applies for delivery on the sidewalk or to the point where the freight can be unloaded from the freight carrier. In cases where the appliance is to be transported indoors you will need to inform us of the specific conditions (floor, elevator, etc.) to find out the final shipping cost.
Does not include double fridge transfer (fridge-wardrobes), use of lifting machine or floor transport where there is no elevator! In such cases, the sales department must first be consulted.
C. Receipt from Celect SA store
To receive your order from the store you first need to make a reservation for the products you are interested in either by phone or by ordering online. The products are in partner warehouses whenever there may be a short wait of 1-2 days.
D. Consignee Shipping Costs
Beware this way assumes that you have a partnership or have agreed on the cost of shipping with your own carrier. We undertake to deliver it free of charge to the carrier of your choice, provided that it is based in Thessaloniki (Sindos-Kalochori area). Estimated delivery time one to seven days. In case of small device, courier of your choice can be shipped by our store. The payment method is not valid, the payment should be made by bank deposit or credit - debit card.
E. Free Shipping to Thessaloniki:
Refers to the white appliances listed below (excluding ovens - microwaves - stoves - absorbers and water coolers).
Delivery takes place on the sidewalk or to the point where the car can be accessed for landing. Indicatively, in the red box, you see the areas that apply to Free Shipping with the conditions we mentioned.
How can you return a product?
All products are covered by the guarantee of each agency. In the event of defective products, the customer should contact the official service of each dealer to have the device inspected. We specify that Crown, Finlux and Ayco products are represented by a company based in Bulgaria and their service is delayed above. Replacement of the device is only possible if it is approved by the official replacement paper dealer. The cost of shipping, replacement, shipping and shipping for inspection - at our company headquarters, is borne by the customer.
Responsibility for the product's proper functioning lies with the official representative and not Celect SA.
In order to avoid any inconvenience, we would advise you to pay attention to the condition of the product sold and its packaging intact at the time of delivery of your order, in order to identify any obvious defects, such as incorrect shipment, broken product, missing parts, etc. If you notice any damage to your product, you can refuse to receive it and return it to Celect SA, then we will send you a new product. Returns of products that have been sold through our Company Website are provided in the following cases:
• In the case of a battered product, provided that the defect or blow is reported on the relevant Shipping Note and Shipping and has not been used as well as the original packaging has not been disposed of. Return costs will be borne by the Company. Also the product should not be damaged and should have all the original documents that came with the product (eg DAP, AP Retail, etc.) and complete its packaging. In the case of white appliances (such as refrigerators, electric kitchens, washing machines, etc.) and air conditioners, a visit should be made to the supplier's authorized service technician and a written confirmation that the device has been diagnosed in order to be considered valid. that the product was defective in delivery. In case of return of the products, provided that they have been previously received and checked by 5050 M. Ltd., the refund will be made to the customer in the event of payment by credit card, with cancellation of the customer's credit card cancellation , which will be done by our company and in case of cash payment, if the customer had opted for the "pick up from the store" option, it will be refunded to him by the store where he made the otherwise purchase by wire transfer to the bank account that will send us in writing.
• In the case of a damaged product that you do not mention on the relevant Shipping and Delivery Bill, Celect SA will not repair or replace the product.
• In the event of a mobile phone return, please remove the SIM and data memory cards. We are not responsible for any loss.
• In case of incorrect shipment of the product due to the company or its suppliers, the customer will be entitled to return the product. The product must be in excellent condition, unused, the packaging intact and containing the original content. In this case, the return costs will be borne by the Company.
• The customer will also have the right to unreasonably withdraw and return the product in accordance with the provisions of the Consumer Protection Act. The product must be in excellent condition, unused, its packaging intact and contain the original content. In this case, the return costs will be borne by the customer. Your refund does not include the shipping cost to you.
• A credit note will be issued if the products to be returned are well packaged and have not been damaged. Otherwise the products are returned to the customer, or credited, at a price lower than the purchase price as long as the damage is not due to the fault of our company.
• If the product returned had free shipping on shipment, in case of withdrawal, the shipping corresponding to the product will be deducted from the credit.
Exceptions to withdrawal:
There can be no withdrawal to:
Products that are not eligible for return, for health or hygiene reasons, and which have been unsealed after delivery, such as personal care items (hairdressers, shavers, hair clippers, brushes, toothbrushes and thermometers) as well as products that use water (washing machines, irons, iron presses etc.).
In the above cases, the Customer shall be liable for the loss or deterioration of the Products until they are returned to the Company. Therefore, we recommend that returns be made using courier services and to protect the outer carton or extra carton so that the carton of the device will not be damaged by both the blows and the difference of stickers accompanying the product.
It is noted that for any product return it is necessary to complete the relevant RMA form, which you will either find posted on our Company Web site or you can request from our sales department.
In any case, the product can only be returned within 14 days of the date stated on the sales document.